Dear Valued Distributor/Customer/Colleague
With COVID-19 continuing to escalate in the impact to people and business both locally and globally, we wanted to take this opportunity to let you know that it is our top priority at Syngene to support our user base while ensuring the health and safety of our team and community at large.
We have implemented a range of measures to increase protection for all parties from infection transmission. Business continuity plans are in place with our UK Head Office and production facility and key suppliers, to do our best to continue to support customer requirements.
Whilst we are increasing our ‘working from home’ arrangements for staff, this will not affect the level of service provided. Our phone and email contacts remain the same and our staff will be arranging to replace physical meetings with virtual meetings. We have for quite some time used secure online meeting facilities to effectively present our Syngene range of products to all corners of the world.
We acknowledge that the situation with regards to COVID-19 is evolving quickly, and we are actively monitoring official guidance provided by the UK Government and the World Health Organisation. If you have any particular concerns in relation to your particular situation please feel free to contact firstname.lastname@example.org to discuss the options to ensure we can best support you.
We will continue to keep you informed in what is a dynamic and unprecedented situation. We thank you for your ongoing business and support as we strive to ensure continuity in our business and service delivery to our customers across the world.
Sales & Technical Director